Delete your own account
If you are a team member and want your personal account removed:
- Ask an administrator of your organization to remove you in People → Team. This ends your access straight away.
- Or write to privacy@oflo.studio from the email you sign in with, and ask us to delete your account.
We delete your login, profile and photo within 30 days. Records your organization must keep, such as sales you made or stock you moved, stay with the organization but are no longer linked to an active account.
Delete a whole organization
- Write to privacy@oflo.studio from an administrator’s email. We confirm the request with you, help you export your data, then delete it.
- If your account has several organizations, an administrator can also delete one of them in Settings → General → Delete organization in the web app.
We delete the organization’s data within 90 days. Copies in backups disappear as backups rotate. Our own invoices to you are kept as long as tax law requires.
From the mobile app
The same steps apply. Signing out or uninstalling the app does not delete your account. It only removes the session stored on that phone.
Shoppers and members of a brand
If you bought from a brand that uses Oflo, or joined its membership program, that brand is in charge of your data. Please contact the brand directly. If you cannot reach it, write to us and we will pass your request on.
Questions
Write to privacy@oflo.studio. We answer within 30 days. More detail is in the privacy policy.